Return Policy

RETURNS

At SOHO LANE, each piece is carefully curated with intention, quality, and style in mind. Because we operate as a small boutique, our return process is designed to keep our collections fresh and our pricing fair - while still giving you flexibility if something isn't quite right. 

Thank you for supporting our small business. 

We accept returns for store credit only. Refunds to the original payment are not offered at this time.

Store credit:

  • Never expires
  • Can be used on any future SOHO LANE purchase
  • Is issued as soon as your return is approved and processed

Return Window:

You may initiate a return up within 14 days of receiving your order. Once approved, returns must be shipped back within 7 days or the return request will be cancelled.

Eligibility Requirements

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition.
  • Tags must remain attached.
  • Items must be free of makeup marks, deodorant, pet hair, and fragrance.

Final Sale Items:

The following are final sale and cannot be returned:

  • Items listed as Final Sale.
  • Items purchased with discounts of 25% and higher are not eligible for return.
  • Gift Cards
  • Swimsuits, bodysuits, body wear, intimates
  • Accessories

How to initiate a return:

1. Login to your account where you will be able to view all orders and submit returns directly from your customer account.

2. We will provide a return shipping label.

3. Once we receive and inspect your return, we will process your return, your account will be issued the store credit.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please email us within 48 hours so we can fix it right away at hello@shopsoholane.com

Please include:

  • Order Number
  • Photo of the issue
  • Brief description 

EXCHANGES

Our curated pieces are available in limited quantities and restocked selectively to keep your wardrobe fresh and unique. Because of this, we do not offer exchanges at this time. We recommend returning your item for store credit and placing a new order for your preferred style or size as soon as possible.

For questions, contact us at hello@shopsoholane.com

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